We are happy to deal with exchanging or returning any product if the product is damaged/wrong.
For return/exchange, please send us an email at firstname.lastname@example.org so that ROID number and return address can be issued.
All merchandise must be returned within 15 days of receipt of order mentioning ROID number.
We will only accept returned items that are unused, unworn and unwashed and in original packaging.
Customer will have to send the products on his/her own and Restocking fee will be charged @ US $3.5 for first item and US $2.00 for each additional item.
Freight each side will be deducted for USA @ 25% of the order amount or $6.99 whichever is more and for international orders @35% of the order amount or $22 whichever is more. This will also apply where free shipping is applied.
If the customer does not receive/accept the shipment because of an reason whatsoever then that shipment will be treated as return shipment and both side Freight will be deducted together with other deductions.
All items marked clearance, closeout or final markdown are excluded from any exchange or return policy and sold as is. No returns accepted for any reason.
Personalized/Customized/Embroidered/Altered items are non-returnable, non exchangeable and non-refundable, no matter what the reason is. In case of wrong embroidery we will send embroidery patches free of cost in whole USA.
Reshipping charges will be charged for Undelivered/Return orders.
If the items are received without embroidery/alterations/changes then the extra charge for that service will be refunded.
No claims whatsoever will be entertained after passing of one month.
In order to return an item, please send us an email at email@example.com with the order number and articles to be returned within 15 days of delivery. So that ROID number and return address can be provided. If orders are sent back without taking ROID number then $15 processing fee will be charged. If you are returning items from multiple orders then please request an ROID number for each individual order separately. We will issue a return authorization for any reason. However, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without ROID number, or are not sent to the correct Return Center address, will note be returned to you, and your account will not be credited, no exceptions will be made.
Exchanges are not possible from one item category to the other. When merchandise is received and processed then your exchange pieces will be shipped.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.
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