In order to return an item, please send us an email at email@example.com with the order number and articles to be returned within 15 days of delivery. So that ROID number and return address can be provided. If orders are sent back without taking ROID number then $15 processing fee will be charged. If you are returning items from multiple orders then please request an ROID number for each individual order separately. We will issue a return authorization for any reason. However, we absolutely WILL NOT accept unauthorized returns. Returns that are sent back without ROID number, or are not sent to the correct Return Center address, will note be returned to you, and your account will not be credited, no exceptions will be made.
Exchanges are not possible from one item category to the other. When merchandise is received and processed then your exchange pieces will be shipped.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.